Terms & Conditions

To place an order on our website you agree to comply with and be bound by our terms and conditions. These T&Cs and our Privacy Policy contain the whole agreement between us and you relating to the supply of products and/or your use of our website.

Privacy Notice
Ariela's is committed to protecting the privacy of its customers. We will not divulge any information about you to a third party. Any information we collect about you is used solely for the purpose of processing your order. We will only hold information held about you in accordance with the Data Protection Act 2018 and was last updated on 24.05.18.

Your credit/debit card details are processed by our secure service provider and as such we do not see your card details, the secure service provider does not see the personal information input by the customer.
We may contact you with regards to processing your order. We may, also, use this information to tell you about changes to our website and to let you know about our products. If you do not wish to receive this information, please send us an email.
The policies are designed to protect the customer and Ariela's if you have any queries regarding any element of these statements please do not hesitate to contact us.

Conditions Of Use
No contract will exist between you and Ariela's unless and email confirms that it is dispatching your product. Items featured on the site are held in stock (unless otherwise stated), and every effort will be made to complete an order to customer requirement. No liability is accepted where Ariela's is unable to complete an order. 

The completion of the contract between you and Ariela's will occur when the order is dispatched, unless you have cancelled the order- in accordance with our instructions. We will send you an e-mail acknowledging your order, once it has passed through our security checks.

Cancellation Policy
Orders are typically dispatched within 1 working day of the order being placed.
It is possible to cancel before the order has been confirmed by email. To cancel please email us, quoting the relevant reference number.

Returns Policy
You have 14 days from date of order for a full refund or 28 days for an exchange.
Items must be returned unworn, with the original receipt and original packaging.
In the event of an exchange the customer will be required to pay the shipping costs (unless faulty).
We cannot accept returns that have been worn or damaged. We quality check all items before we package them.
No return or exchange on sale items.
Please note we do not offer a refund on sale or promotional items (exchange or credit only) .
For more information see out returns page 
We accept most major credit cards Visa Credit, Visa Debit, Visa Electron, MasterCard, and Maestro. Paypal is also a payment option. We take payment from your card at the time we process your order ready for dispatch. 

Orders are typically dispatched within 2 working days. .
Whilst every effort is made to meet delivery times, Ariela's does not accept liability for delays beyond our control. Goods are not always dispatched on Mondays or bank holidays so please take this into account when ordering.

Contact details:
1 Hill View 
Old Brentwood Road 
Essex RM14 3SU

Email: info@arielas.co.uk