Returns & Shipping

Shipping

We use a courier service that collects our parcels daily and they are delivered within 3-5 working days. 

Next (working) day delivery is available on order placed before 12:00 noon. 

 

DURING SALE PERIODS PLEASE ALLOW 3 DAYS FOR AN ORDER TO LEAVE US.

Delivery Costs

 

UK delivery is £4.95.

 

International delivery starts at £9.95 to EC countries and £15.95 for the rest of the world.  This charge is based on an average clothing order weighing no more than 600g when packed and the order fitting within Air Mail Small Packet dimensions.  As some of our stock items are large and heavy we do have to occasionally charge more for International delivery.  In the event of us needing to charge additional delivery costs we will contact you by email detailing the cost and with a link for you to pay the additional fee.  If at this point you wish to cancel the order please respond to the email instructing us to cancel and we will fully refund you.

If you have not been charged international delivery on pre-order items once the order is in stock we will contact you for delivery payment depending on the weight, size and value of your order.

 

Undelivered Orders

Should any order be returned to 'ariela's' due to you being unavailable to receive it the order will not be despatched again until further payment for additional delivery costs has been received by us. We will contact you in the event of this happening.

 

Returns

You have 14 days from date of order for a full refund or 28 days for an exchange.

Items must be returned unworn, with the original receipt and original packaging.

In the event of an exchange the customer will be required to pay the shipping costs (unless faulty).

We cannot accept returns that have been worn or damaged. We quality check all items before we package them.

No return or exchange on sale items.

Please note we do not offer a refund on sale or promotional items (exchange or credit only) .

It is the your responsibility to ensure that returned items reach us in the conditions stated above. The customer must arrange and pay for delivery. We cannot accept responsibility for any items that are lost in the post or do not reach us. We strongly advise that you send your return tracked or signed for. 

If you have read the terms above and would like to return your item/s please do so to:

Ariela's 

1 Hill View 

Old Brentwood Road 

Bulphan 

Essex 

RM14 3SU